At Thvasthi, we are committed to delivering fresh groceries and household essentials quickly, safely, and efficiently. This Shipping Policy outlines our delivery process, shipping timelines, and related information.

Delivery Areas

Thvasthi currently delivers to selected serviceable locations. Delivery availability may vary based on your location. Customers can check service availability by entering their delivery address during checkout.

Order Processing

Orders are processed after successful payment confirmation.
Orders placed during business hours are generally processed on the same day.
Orders received on weekends or public holidays may be processed on the next business day.
Processing times may vary during peak seasons, promotional events, or unforeseen circumstances.

Delivery Time

Standard Delivery: Within 1–3 business days.
Express Delivery (if available): Same-day or next-day delivery for eligible locations.
Delivery times are estimates and may vary depending on location, weather conditions, traffic, or other factors beyond our control.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout.
Free delivery may be offered on orders above a specified purchase amount.
Promotional shipping offers may be available from time to time.

Order Tracking

Once your order has been dispatched, you may receive updates via email, SMS, or phone notifications regarding your order status and delivery progress.

Delivery Attempts

Customers should ensure someone is available to receive the order at the provided delivery address.
If delivery cannot be completed due to incorrect address details or recipient unavailability, additional delivery charges may apply for re-delivery.

Fresh and Perishable Products

To maintain product quality and freshness:

Perishable items should be received promptly upon delivery.
We are not responsible for product deterioration resulting from delayed acceptance of deliveries by customers.
Customers are encouraged to inspect products upon receipt and report any issues immediately.

Damaged or Missing Items

If you receive a damaged, defective, incorrect, or missing item:

Contact our customer support team within 24 hours of delivery.
Provide your order number and supporting photos (if applicable).
We will review the issue and provide an appropriate resolution, such as replacement, refund, or store credit.

Delayed Deliveries

While we strive to meet all estimated delivery times, delays may occur due to:

Severe weather conditions
Traffic disruptions
Public holidays
High order volumes
Operational or technical issues

In such cases, we will make reasonable efforts to keep customers informed.

Order Cancellation

Orders may be canceled before they are packed or dispatched.
Once an order is shipped or out for delivery, cancellation requests may not be accepted.

Contact Us

For shipping-related questions or assistance, please contact:

Thvasthi
Email: [email protected]
Phone: +91 XXXXX XXXXX
Address: 123 Market Avenue, Greenfield Heights, Sample City, India