At Thvasthi, customer satisfaction is our priority. We strive to provide fresh, high-quality groceries and household essentials. If you are not completely satisfied with your purchase, please review our Return and Refund Policy below.

Eligibility for Returns

You may request a return or replacement if:

The product received is damaged or defective.
The product is expired at the time of delivery.
You received an incorrect item.
The product is missing from your order.
The product quality does not meet reasonable expectations.

Return requests must be submitted within 24 hours of delivery.

Non-Returnable Items

For health, safety, and hygiene reasons, the following items are generally not eligible for return unless they are damaged, defective, or incorrectly delivered:

Fresh fruits and vegetables
Dairy products
Frozen foods
Bakery items
Opened food packages
Personal care products
Perishable goods

Return Process

To initiate a return:

Contact our customer support team within 24 hours of receiving your order.
Provide your order number and details of the issue.
Submit photographs of the damaged, defective, or incorrect item if requested.
Our team will review the request and respond within a reasonable timeframe.

Refund Policy

Once your return or complaint is approved:

Refunds will be processed to the original payment method used during purchase.
Processing times may vary depending on your bank or payment provider.
Refunds are typically completed within 5–10 business days after approval.

Replacement Policy

Where applicable, we may offer:

Product replacement
Store credit
Full or partial refund

The resolution provided will depend on the nature of the issue and product availability.

Order Cancellation

Before Dispatch

Orders may be canceled before they are packed or dispatched. Eligible refunds will be processed to the original payment method.

After Dispatch

Orders that have already been shipped or are out for delivery may not be eligible for cancellation.

Incorrect Delivery Information

Thvasthi is not responsible for delivery issues resulting from incorrect shipping information provided by the customer. Refunds may not be available in such cases.

Quality Assurance

We carefully inspect products before dispatch. If you experience any quality concerns, please notify us promptly so we can investigate and resolve the issue.

Contact Us

For return, replacement, or refund assistance, please contact:

Thvasthi
Email: [email protected]
Phone: +91 XXXXX XXXXX
Address: 123 Market Avenue, Greenfield Heights, Sample City, India