At Thvasthi, we understand that plans can change. This Cancellation Policy explains when and how customers can cancel their orders.

Order Cancellation by Customer

Before Order Processing

Customers may cancel their order free of charge before the order has been processed, packed, or dispatched.
Cancellation requests should be submitted as soon as possible after placing the order.

After Order Processing

Once an order has been packed, prepared for shipment, or dispatched, cancellation requests may not be accepted.
Perishable and fresh grocery items are often processed quickly and may not be eligible for cancellation after confirmation.

Refund for Cancelled Orders

If an order is successfully canceled before dispatch, a full refund will be issued.
Refunds will be processed to the original payment method used during checkout.
Refund processing may take 5–10 business days, depending on your bank or payment provider.

Subscription or Recurring Orders

If applicable, recurring grocery orders or subscription services may be canceled before the next billing cycle. Any charges already processed for the current order may not be refundable once fulfillment has begun.

Order Cancellation by Thvasthi

We reserve the right to cancel an order under certain circumstances, including:

Product unavailability
Payment failure or verification issues
Incorrect pricing or product information
Suspected fraudulent activity
Delivery location outside our service area
Unforeseen operational issues

In such cases, customers will be notified, and any eligible payments will be refunded.

Modification of Orders

Customers may request changes to their order before processing begins. While we will make reasonable efforts to accommodate requests, modifications cannot be guaranteed once an order enters the fulfillment process.

Contact Us

For cancellation requests or assistance, please contact:

Thvasthi
Email: [email protected]
Phone: +91 XXXXX XXXXX
Address: 123 Market Avenue, Greenfield Heights, Sample City, India